Introduction
These terms and conditions (the “Terms”) govern the use of the Winum online casino platform, services, and related products (collectively, “Winum”, the “Website”, the “Platform”, or the “Services”). By visiting, registering an account, or otherwise using any part of Winum, you expressly agree to be bound by these Terms, along with any additional rules, policies, or guidelines referenced herein. These Terms form a legally binding agreement between you and the operator of Winum, Galaxy Byte Lab SRL, operating under licence number ALSI-202508040-FI2 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. You should read these Terms carefully before using the Platform and retain a copy for your records. If you do not agree with any provision of these Terms, you must not access or use the Website, create an account, or participate in any games or promotions.
Winum is an online casino service intended strictly for adult entertainment and is not designed for minors or vulnerable individuals. All real-money games available through Winum are games of chance and carry a risk of financial loss, and you must never view them as a means of earning regular income or solving financial difficulties. Our Services are provided on an “as is” and “as available” basis, and no guarantee is made regarding uninterrupted access, error-free operation, or suitability for your particular device, including the Winum iPad app or other mobile access points. It is solely your responsibility to ensure that your use of Winum is lawful in your jurisdiction and that you comply with all applicable local, state, national, or international laws. By continuing to use the Platform, you acknowledge that you have understood the nature of online gambling and the risks involved.
Acceptance of Terms
By creating an account, logging in, depositing funds, or starting any game session on Winum, you confirm that you have read, understood, and accepted these Terms in their entirety. Acceptance of these Terms is also implied by your continued use of the Website or Services, including visiting any page or interacting with any feature, such as bonus offers or customer support. You further agree that these Terms, together with our Privacy Policy, KYC Policy, Responsible Gaming Policy, and any specific game or promotion rules, constitute the complete and exclusive agreement between you and Winum regarding your use of the Platform. In the event of any conflict between these Terms and other policies, the provisions of these Terms shall generally prevail unless expressly stated otherwise.
Winum reserves the right to modify, update, or replace these Terms at any time, in whole or in part, at its sole discretion. Where required by law or where changes are material, we will take reasonable measures to notify you, which may include email notifications, on-site pop-up messages, or announcements on the Website. However, it remains your responsibility to regularly review the Terms and keep yourself informed of any changes. Your continued use of the Services after any changes constitute your acceptance of the revised Terms. If you do not agree with the updated Terms, you must immediately cease using the Platform and close your account.
By accepting these Terms, you also confirm that you are acting on your own behalf and not for any third party, and that you are not using any automated means, scripts, or bots to access or interact with the Platform. Any violation of these Terms may result in suspension or termination of your account, voiding of bets, confiscation of funds, and reporting to relevant authorities, as applicable.
Eligibility & Age Restriction (18+ only)
Access to and use of Winum is strictly limited to individuals who are at least 18 years of age or older, or the legal age of gambling in their particular jurisdiction, whichever is higher. By registering and using the Platform, you represent and warrant that you meet this minimum age requirement and that you have full legal capacity to enter into binding agreements. Winum applies a strict underage gambling policy and reserves the right to request age verification at any time, including through official identity documents, selfies with ID, or video verification, particularly when processing withdrawals or where suspicious activity is detected. If we discover, or have reasonable grounds to believe, that you are under 18 or below the legal age in your jurisdiction, your account will be immediately suspended, all activity may be voided, and any funds may be withheld in accordance with applicable laws.
Underage gambling is a serious issue and can cause significant harm to young people, including financial difficulties, psychological distress, and problems in education and family relationships. For this reason, Winum strongly encourages parents and guardians to take active measures to prevent minors from accessing gambling websites and applications, including the use of parental control tools and device-level restrictions. You must not share your login details with any minor or allow them to use your devices to access the Platform. If you suspect that a minor has gained access to Winum using your credentials, you must notify our customer support immediately so that appropriate protective measures, such as temporary blocking or permanent closure of the account, can be taken.
It is also your responsibility to ensure that online gambling is lawful in your country, state, or region before you use Winum. Where gambling is prohibited, or where you are located in a restricted jurisdiction, you must not access or use our Services, whether directly or indirectly, including using VPNs or proxies. Any breach of these eligibility requirements may result in immediate account closure, forfeiture of winnings, and notifications to relevant regulatory or enforcement agencies where appropriate.
Account Registration
To participate in real-money games and access all features of Winum, you must first complete the account registration process. Registration requires you to provide accurate and complete personal information, including but not limited to your full name, date of birth, country of residence, email address, and, where necessary, phone number and physical address. You may also be required to choose a unique username and a secure password, which you must keep confidential at all times. By registering, you confirm that all information you provide is truthful, up to date, and not misleading, and you agree to promptly update your details if there are any changes.
Each user is allowed to hold one account with Winum only, in accordance with the one_account_only policy of the casino. Duplicate, multiple, or shared accounts are strictly forbidden and may lead to the closure of all related accounts and confiscation of funds and bonuses. You must not create an account on behalf of another person, transfer your account to a third party, or allow anyone else to access or use your account, even if you consider them a trusted family member or friend. The account is strictly for personal, non-commercial use, and all activity will be attributed to the registered account holder.
You are responsible for maintaining the security of your login credentials and for all activities conducted through your account. If you believe that your account has been compromised, accessed by an unauthorised third party, or used in violation of these Terms, you must notify Winum immediately via our customer support channels at [email protected]. Winum shall not be responsible for any losses incurred due to unauthorised access resulting from your failure to keep your credentials secure. We reserve the right to refuse registration, close existing accounts, or cancel bets at our sole discretion, particularly in cases of suspected fraud, collusion, or breach of these Terms.
Deposits & Withdrawals
To play real-money games on Winum, you must deposit funds into your player account using one of the supported payment methods. You acknowledge that all deposits must be made from payment instruments held in your own name, and third-party payments are strictly prohibited. Winum may require that the name on your Winum account matches the name on your bank account, e-wallet, card, or crypto wallet used for deposits or withdrawals. In line with anti-money laundering (AML) and know your customer (KYC) requirements, certain transactions, particularly large deposits or withdrawals, may be subject to additional checks, and documentation may be requested before funds are credited or withdrawn.
Deposits are generally processed instantly for most methods, but some options, such as certain bank transfers or cash-based solutions, may take longer. All deposited funds must be used for genuine gambling activity, and Winum reserves the right to review your account and transaction history to ensure compliance. Chargebacks, reversals, or disputes raised with your payment provider in relation to funds deposited to Winum are strictly forbidden and will be treated as a breach of these Terms, potentially leading to account suspension, reporting to authorities, and recovery of any associated costs. You also understand that currency conversion may be performed by your payment provider, and any applicable fees or exchange rate differences are outside the control of Winum.
Withdrawals are subject to internal review and may require prior verification of your identity and payment method, particularly for first-time withdrawals or high-value requests. Winum generally aims to process withdrawals within the time frames indicated for each method, but processing times can be extended where additional checks are necessary or due to external banking or payment network delays. In accordance with our payment rules, withdrawals should, wherever possible, be made using the same method and to the same account or wallet from which the funds were originally deposited. Winum reserves the right to impose minimum and maximum withdrawal limits per transaction, per day, week, or month, and to split large withdrawals into multiple smaller payments if required by banking or regulatory constraints.
You acknowledge that Winum does not pay interest on any balance held in your player account. If your account remains inactive for a prolonged period in line with our policies, it may be closed or designated as dormant, which could have implications for any remaining balance, subject to legal requirements. It is your responsibility to ensure that all payment details provided are accurate and that you maintain access to the relevant banking or wallet services you use with Winum.
Payment Methods Table
The table below provides an indicative overview of certain supported deposit and withdrawal methods on Winum. Availability, limits, and processing times may vary by country, currency, and individual user profile.
| Method | Type | Use (Deposit/Withdrawal) | Typical Processing Time (Deposit) | Typical Processing Time (Withdrawal) | Notes |
|---|---|---|---|---|---|
| Visa | Bank card | Deposit & Withdrawal | Instant | 2–5 business days | Subject to card issuer policies and KYC verification. |
| Mastercard | Bank card | Deposit & Withdrawal | Instant | 2–5 business days | Same-name card required; third-party cards not allowed. |
| Bank Transfer | Bank transfer | Deposit & Withdrawal | Up to 1–3 business days | 24–72 hours after approval | Processing times depend on your bank and country. |
| Mercado Pago | E-wallet | Deposit & Withdrawal | Instant | 1–24 hours after approval | Availability subject to regional restrictions. |
| AstroPay | E-wallet/Voucher | Deposit only (typical) | Instant | N/A | Voucher value may be subject to currency conversion. |
| Cryptocurrency (USDT/USDC/BTC/ETH) | Crypto | Deposit & Withdrawal | 10–30 minutes network confirmation (where applicable) | 15–60 minutes after approval | Network fees and blockchain congestion may affect timing. |
| Binance Pay | Crypto wallet | Deposit only (typical) | Near-instant | N/A | Must use a wallet registered in your own name. |
Bonuses & Promotions
Winum may, from time to time, offer bonuses, free spins, cashback, tournaments, and other promotional incentives to both new and existing players. These offers are designed for entertainment and loyalty reward purposes and are subject to specific terms and conditions, including wagering requirements, expiry periods, game restrictions, and maximum bet limits. By accepting any bonus or participating in any promotion, you agree to be bound by the general Terms as well as the particular promotion rules presented on the relevant page or communication. Bonuses must not be abused, and any attempt to gain an unfair advantage through bonus hunting, collusion, or irregular betting patterns may lead to the cancellation of bonuses and confiscation of associated winnings.
For example, a welcome package may include a 100% bonus and a number of free spins for your first deposit, followed by additional percentage bonuses and free spins for subsequent deposits, each subject to minimum deposit thresholds and wagering multipliers, such as 30x to 40x on the bonus amount. Bonuses and free spins are normally valid for a limited period, such as 7 to 14 days for bonus funds and 24 hours for free spins. If wagering requirements are not met within the specified time frame, the bonus and any associated winnings may be forfeited. The maximum bet allowed while playing with bonus funds may also be limited, and exceeding this limit can be considered a violation of bonus rules.
You can generally track the status of your active bonuses in your account section (for example, under “My Account → Bonuses”), where you may see the wagering progress, remaining requirements, and expiry dates. Bonuses may have different statuses, such as active, pending, completed, or expired, and only active bonuses may be used for wagering. Winum reserves the right to amend, suspend, or cancel any promotion at any time, including for individual users, in cases of suspected misuse or technical error. In situations of ambiguity of bonus terms, the English version of the rules will prevail, and Winum’s interpretation shall be final.
It is your responsibility to read all bonus and promotional rules carefully before opting in. If you do not wish to receive bonuses, you may, in many cases, opt out during registration, in your account settings, or by contacting customer support. Acceptance of a bonus implies that you understand and agree to the restrictions and obligations connected to it.
Game Rules
All games available on Winum, including slots, crash games, table games, live casino, and any speciality titles, are subject to individual game rules and paytables set either by Winum or by the game provider. Before participating in any game, you should review the rules, paytables, and any available information or tutorials to understand how wins are determined, what the minimum and maximum bets are, and what features may influence gameplay. Games such as Aviator, Chicken Road 2, Balloon, Mummy’s Jewels, Coin Volcano, Plinko 2, Gold Party, Wolf Gold, Gates of Olympus 1000, 5 Lions Megaways, Chicken Pirate, Sugar Rush 1000, Coin Volcano 2, Sweet Bonanza, and Olympus Power Link, as well as other titles, may each have different volatility levels, RTP (return to player) percentages, and special features.
Bets placed in any game are considered final once confirmed and accepted by the system, and cannot be cancelled or reversed once the game round has started, except in cases of proven technical error or malfunction. You are solely responsible for ensuring that bets are placed in accordance with your financial means and risk tolerance, and you should always verify the stake amount before confirming a bet. Where applicable, game rules may restrict the use of bonus funds or contribute different percentages towards bonus wagering requirements. For example, certain table games or live casino segments may contribute a lower percentage than slot games or may be excluded entirely from bonus play.
In the event of a dispute about game outcomes, win calculations, or bet acceptances, the logs and records stored on the Winum servers, along with the original game provider’s records, shall be deemed final. Any malfunction, including obvious software or hardware errors, voids all affected bets and payouts, and such bets may be refunded at Winum’s discretion. You must not exploit any loophole, bug, or technical vulnerability in the games, and any such behaviour may be classified as prohibited conduct under these Terms. If you suspect a technical issue while playing, you should stop the session immediately and contact customer support for investigation.
Fair Play & RNG
Winum is committed to providing a fair and transparent gaming environment in which the outcome of all games is determined by genuine randomness and not influenced by external manipulation. Most games rely on a certified Random Number Generator (RNG) or, in the case of live dealer games, on genuine real-time events such as the spin of a physical roulette wheel or the dealing of physical cards. The RNG software used by Winum’s game providers is tested and certified by independent laboratories or testing agencies to ensure that the results are unpredictable, unbiased, and statistically random over time. These certifications are part of our licensing obligations and are key to maintaining player trust.
All game results are generated and stored on secure servers, and Winum employs strict technical and administrative measures to prevent tampering, interference, or unauthorised access. Neither Winum staff nor any third party has the ability to alter the outcome of specific spins, rounds, or hands to favour any individual player or the house. You should be aware that independent testing ensures long-term fairness but cannot guarantee short-term outcomes, and sequences of wins or losses may occur purely by chance. Perceived patterns or streaks should not be interpreted as any form of predictability or as a basis for betting systems.
Any attempt by players to manipulate game outcomes, exploit software bugs, use scripts, bots, or automated betting tools, or collude with other players in multi-user games is strictly prohibited. Winum actively monitors gameplay patterns for suspicious behaviours and reserves the right to investigate and take action if anomalies are detected. Actions may include freezing an account, cancelling bets, confiscating funds derived from unfair play, and reporting to appropriate authorities. By using Winum, you agree to cooperate fully with any such investigations.
Responsible Gambling
Winum promotes responsible gambling as a core component of its operations and is committed to providing a safe, controlled, and compliant gaming environment. Gambling should always be treated as a form of entertainment and not as a source of income or a solution to financial problems. You should never gamble with money you cannot afford to lose, and you should always set clear limits on the time and money you spend. Winum strongly encourages players to regularly assess their gambling behaviour and to use the tools and resources provided to maintain control.
Signs of problematic gambling can include spending more money or time than initially planned, chasing losses, neglecting personal or professional responsibilities, borrowing money to gamble, or feeling distress or guilt related to gambling. If you recognise such signs in your own behaviour, or that of someone else, you should consider taking immediate steps, such as using our self-exclusion or cooling-off options or seeking professional support. Our team may also, based on monitoring and internal checks, reach out to you if patterns of potentially harmful gambling behaviour are identified. While Winum provides tools and support, the primary responsibility for gambling safely lies with you.
Winum strictly prohibits underage gambling and has procedures in place to prevent and detect attempts by minors to use the Platform. We urge parents and guardians to keep login credentials safe, avoid leaving devices unattended when logged into Winum, and consider using child-protection software to block access to gambling websites. If you suspect that a minor is using Winum, please contact customer support immediately.
Tools & Features (table)
To support responsible gambling, Winum offers several tools and features that you can use to manage your activity and reduce potential harm. These tools may be available directly in your account settings or by contacting customer support. Some tools may require identity verification before activation.
| Tool / Feature | Description | How It Works | Typical Duration / Options |
|---|---|---|---|
| Deposit Limits | Allows you to cap the amount of money you can deposit into your Winum account over a chosen period. | You can set daily, weekly, or monthly deposit limits. Once set, these limits restrict additional deposits until the period resets or the limit is changed (subject to cooling-off for increases). | Daily, weekly, monthly; increases may only take effect after a waiting period, while decreases are usually effective immediately. |
| Session Time Reminders | Provides on-screen notifications to remind you how long you have been playing. | After a chosen period, a reminder popup appears showing your session duration and may prompt you to take a break or log out. | You can typically choose intervals such as every 30 minutes, 1 hour, or 2 hours. |
| Cooling-Off Periods | Temporarily suspends your access to games while allowing limited account access for balance withdrawal. | During the cooling-off period, you cannot place bets or claim bonuses, but you may log in to view history and withdraw available funds. | Usually ranges from 24 hours to several weeks, as available in your account settings. |
| Self-Exclusion | Long-term voluntary block from Winum that prevents you from gambling on the Platform. | Once activated, your account is closed for gambling purposes for a fixed minimum duration and cannot be reopened until the period ends, and in some cases, only after a review. | Typically from a minimum of 6 months to longer periods, up to permanent exclusion. |
| Account Closure | Complete closure of your account at your request, which may involve forfeiting access to promotions and certain features. | You may request closure via customer support, and after closure, you will not be able to log in or use Winum unless the account is reopened under specific conditions. | Usually permanent, unless otherwise agreed following a documented assessment and applicable regulations. |
Support Resources
If you feel that your gambling is becoming problematic, or if you are concerned about someone close to you, we encourage you to seek external professional help in addition to using Winum’s in-built tools. International organisations such as GamCare, Gambling Therapy, and Gamblers Anonymous provide confidential advice, counselling, online resources, and group support for individuals affected by gambling-related harm. Many of these organisations offer telephone helplines, live chat, and email support, and some may have resources tailored for different regions, including India. You are encouraged to contact such organisations if you experience loss of control, persistent urges to gamble, or any negative impact on your mental health, finances, or relationships.
In addition, we recommend that you consult qualified mental health professionals or financial advisors where appropriate. They can help you create a structured plan to address underlying issues and regain control over your finances and lifestyle. You should also consider restricting access to gambling content on your devices by using blocking software, adjusting browser settings, and restricting access to app stores.
Winum’s customer support team is available to provide information about our responsible gambling tools and to assist you in activating measures such as deposit limits, self-exclusion, or account closure. Please note that our staff cannot offer professional therapeutic advice or financial counselling but can guide you towards suitable external resources. We treat all requests related to responsible gambling with discretion and sensitivity and may, where appropriate, suggest protective steps if we observe signs of risky behaviour.
Prohibited Activities
When using Winum, you must at all times act in good faith and in full compliance with these Terms and applicable laws. Certain behaviours and activities are strictly prohibited and constitute a material breach of this agreement. These include, but are not limited to, creating or using multiple accounts, engaging in fraud or presenting fake documents, initiating chargebacks or payment disputes without lawful basis, and using automated tools such as bots, scripts, or other software to gain an unfair advantage. Collusion with other players, attempting to manipulate game results, bonus abuse, and exploiting system or game vulnerabilities are also considered prohibited.
You must not use Winum for any purposes related to money laundering, terrorist financing, or other unlawful financial activities. We actively monitor transactions for suspicious patterns and, where required by law, report certain activities to relevant authorities. You are prohibited from using VPNs, proxies, or other tools to disguise your location or to bypass regional blocking or jurisdictional restrictions. Harassment of staff or other players, including abusive language in live chat or other communication channels, is also strictly forbidden and will not be tolerated.
If Winum suspects or determines that you have engaged in prohibited activities, we reserve the right to take a wide range of actions, including immediate suspension or closure of your account, withholding and confiscation of funds, cancellation of bets, and voiding of bonuses and winnings. We may also request additional documents or data, perform enhanced due diligence checks, and block access from certain devices or IP addresses. Depending on the severity of the breach and applicable law, we may file reports with relevant authorities and cooperate fully with any lawful investigations. Your use of Winum implies that you understand and accept these enforcement measures.
Restricted Countries (table)
Due to licensing conditions, local laws, or commercial considerations, access to Winum may be restricted or prohibited in certain countries and territories. The list below is indicative and not exhaustive; Winum reserves the right to update it at any time. It is your responsibility to ensure that using Winum is legal in your current location.
| Country / Territory | Status | Notes |
|---|---|---|
| United States of America | Restricted | Players located in the USA must not register or play on Winum. |
| United Kingdom | Restricted | Residents and persons located in the UK may not access real-money games. |
| France | Restricted | Access restricted due to local regulatory conditions. |
| Spain | Restricted | Players must comply with national regulations; Winum does not offer services here. |
| Netherlands | Restricted | Use of VPNs or similar tools to bypass restrictions is prohibited. |
| Italy | Restricted | Winum is not licensed to operate in this jurisdiction. |
| Curacao | Restricted | Certain territories under specific regulators may be blocked. |
| Singapore | Restricted | Online gambling is heavily regulated; Winum does not accept players here. |
| North Korea | Restricted | Any access from this territory is not permitted. |
| Other locally prohibited jurisdictions | Restricted | Additional restrictions may apply depending on changes in law or policy. |
If you are found to be accessing Winum from a restricted jurisdiction, whether by misrepresenting your location or using technological tools to disguise it, your account may be closed, and any balance may be handled in accordance with applicable regulations and these Terms. It remains your duty to verify that your participation is lawful before you register or place any bets.
Privacy & Data Protection
Winum respects your privacy and is committed to protecting your personal data in accordance with applicable data protection laws and regulations. By using the Platform, you acknowledge that Winum, acting as the data controller, will collect, store, and process certain personal information, including identification details, contact information, transactional data, gameplay history, and technical data such as IP addresses and device identifiers. This information is used for purposes including account administration, provision of services, KYC and AML checks, transaction processing, prevention of fraud, analysis of platform performance, and compliance with legal obligations.
We may share your data with carefully selected third parties, such as payment providers, KYC verification companies, AML services, analytics providers, and competent authorities when required by law. Such sharing is conducted under appropriate safeguards, including contractual data protection clauses and, where relevant, international data transfer mechanisms. Your data will generally be retained for a period consistent with our regulatory obligations and legitimate interests, which may typically be up to five years or longer where required by law or necessary for legal defence or enforcement of our rights. After the retention period expires, data will be securely deleted or anonymised.
Winum uses cookies and similar technologies on its Website to enhance user experience, improve site functionality, and gather aggregate usage statistics. Some cookies are essential for the proper functioning of the Platform, while others may be used for preferences, performance analytics, or marketing. You may manage your cookie settings through your browser or on-site consents, although disabling certain cookies may affect the usability of the Website or certain features.
Subject to legal conditions and your jurisdiction, you may have several rights in relation to your personal data, including the right to access, correct, or delete your data, the right to restrict or object to processing, the right to data portability, and the right to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a competent data protection authority if you believe that your rights have been violated. Requests relating to your data can be made through our customer support channels and will be handled within applicable legal timeframes. Winum takes reasonable technical and organisational measures to secure your data against unauthorised access, loss, or misuse, but cannot guarantee absolute security due to the nature of the internet.
Account Suspension & Termination
Winum reserves the right to suspend, restrict, or terminate your account at any time and for any justified reason, including but not limited to breach of these Terms, suspected fraudulent activity, chargebacks, multiple accounts, provision of false or incomplete information, or failure to complete KYC verification when requested. During suspension, you may be prevented from placing bets, participating in promotions, or accessing certain parts of the Platform, while limited functions such as balance review or withdrawals may remain available at Winum’s discretion. In serious cases, your account may be permanently closed, and any remaining balance may be withheld or returned, as appropriate, in line with legal and regulatory requirements.
You have the right to request closure of your account at any time by contacting customer support. Upon confirmation, Winum will close your account, and, where permitted, pay out any remaining real-money balance after resolving any ongoing investigations or pending bets. Closing your account for responsible gambling reasons may trigger certain additional protective measures, such as blocking re-registration attempts for a defined period. Once your account is closed, you will no longer be entitled to access it or to claim any bonuses or promotions that may have been available.
In cases where your account has been inactive for an extended period, for example, 12 consecutive months without login activity, Winum may classify the account as dormant. Dormant accounts may be subject to specific procedures, such as attempts to contact you, potential administrative fees where legally permitted, or eventual closure after further inactivity. Any such measures will be implemented in compliance with applicable law, and we will act reasonably in safeguarding any remaining funds.
If your account is closed or suspended, you remain responsible for all activity that occurred before such action and for any outstanding obligations or liabilities, such as payment of debts, chargeback reversals, or provision of requested documents. Winum may retain certain data relating to your account and transactions for legal, regulatory, or legitimate business purposes even after closure.
Limitation of Liability
You acknowledge and agree that your use of Winum is at your sole risk, and that the Services are provided on an “as is” and “as available” basis without any warranties or guarantees, whether express or implied. To the fullest extent permitted by law, Winum and its owners, affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your access to or use of the Platform. This includes, without limitation, damages for lost profits, loss of data, loss of goodwill, interruption of service, or other intangible losses, even if Winum has been advised of the possibility of such damages.
Winum shall not be responsible for any technical or communication failures, system errors, bugs, or disruptions that may occur on the Website or in connection with game providers, networks, or your own hardware and software. While we take reasonable steps to ensure continuous availability, we cannot guarantee that access to the Platform will be uninterrupted, timely, or error-free, nor can we guarantee that defects will be corrected in a specific timeframe. In cases where a malfunction affects game outcomes, bets may be voided and stakes refunded at Winum’s discretion, which shall constitute your sole and exclusive remedy.
Winum’s maximum aggregate liability to you for any claim or series of related claims arising from or relating to the use of the Platform shall, to the extent permitted by law, be limited to the lesser of (a) the amount of your net deposits made to Winum in the 30 days preceding the event giving rise to the claim, or (b) the specific amount required by applicable law. Nothing in these Terms shall exclude or limit liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
You are solely responsible for ensuring that your use of Winum complies with all laws and regulations in your jurisdiction, and Winum bears no liability for any illegal or unauthorised use of the Platform by you. You agree to indemnify and hold harmless Winum and its associated entities from and against any claims, damages, losses, or costs (including legal fees) arising out of your breach of these Terms, improper use of the Services, or violation of any law or third-party rights.
Complaints & Dispute Resolution
Winum aims to provide a high standard of service and fair treatment to all players, but we recognise that disagreements or issues may arise. If you have a complaint relating to your account, a specific game, a transaction, or any aspect of our Services, you should first contact our customer support team at [email protected]. Please provide clear and complete information, including your username, details of the incident, relevant dates and times, and any supporting evidence such as screenshots. We will acknowledge receipt of your complaint within a reasonable timeframe, typically within one business day.
Winum will investigate your complaint thoroughly and aim to provide a detailed response within a reasonable period, generally within 30 days, depending on the complexity of the issue and any factors outside our control. For game-related disputes, we may consult the logs and records of our systems and those of the relevant game provider. You agree to cooperate fully during the investigation, including by providing any additional information or clarification requested. If your complaint relates to a specific game outcome, it should be submitted without undue delay and, in any case, within a reasonable timeframe from the event, as indicated in our internal policies.
If, after completing our internal complaint process, you remain dissatisfied with the outcome, you may have the option—where available and appropriate—to escalate the matter to an independent dispute resolution body or regulator. Details of any such bodies may be provided by Winum upon request and where required by applicable rules. Our decision, or that of the independent body, will be considered final and binding to the extent permitted by law.
You must not abuse the complaint process, submit frivolous or malicious claims, or use threatening or offensive language towards our staff. Such behaviour may result in restrictions on your access to customer services or other appropriate measures. All communications between you and Winum relating to complaints may be recorded and retained in accordance with our data retention policies.
Governing Law
These Terms and your use of Winum shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of the operator of Winum, without regard to conflict of law principles. By accepting these Terms, you agree that any disputes, claims, or legal proceedings arising out of or relating to your use of the Platform shall, subject to any mandatory legal provisions, be submitted to the competent courts of that jurisdiction. This does not limit Winum’s right to initiate proceedings against you in any other competent court, including in your country of residence, where permitted by applicable law.
If any provision of these Terms is deemed invalid, illegal, or unenforceable by a competent authority, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect. No waiver by Winum of any breach of these Terms shall be construed as a waiver of any preceding or subsequent breach.
It remains your responsibility to comply with any additional laws and regulations applicable in your own jurisdiction, including taxation obligations related to gambling winnings. Winum does not provide tax advice, and you should consult a qualified professional if you have questions regarding your tax obligations.
Final Provisions
These Terms constitute the entire agreement between you and Winum regarding your use of the Platform and supersede any prior or contemporaneous understandings, communications, or agreements, whether written or oral, relating to the same subject matter. Any rights and licences granted to you under these Terms are personal and non-transferable, and you may not assign or transfer your rights or obligations to any third party. Winum may assign or transfer its rights and obligations, in whole or in part, to another entity as part of corporate restructuring, merger, acquisition, or similar transaction, provided that such assignment does not materially reduce the level of protection afforded to you.
Winum may, from time to time, provide localised versions of the Platform or Website for different regions or languages, such as India (English). When you access Winum from India, you may be directed to the appropriate localised version, and references in these Terms shall be interpreted accordingly. Any internal references or links to Winum are intended to direct you to the main homepage of the Platform in your selected locale. You may also be offered regionally tailored content, bonuses, or payment methods, all of which remain subject to these overarching Terms.
Your continued access to or use of Winum after any update to these Terms shall signify your acceptance of the revised version. If at any time you disagree with these Terms or with any future modifications, you must stop using the Platform, close your account, and, where necessary, withdraw any remaining eligible balance. If you have any questions or require clarification on any part of these Terms, you are encouraged to contact our customer support team for further information before continuing to use the Services.
By registering an account, depositing funds, placing bets, or otherwise using Winum—whether on desktop, mobile browser, or the Winum iPad app or similar access points—you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions.
For full details about Winum, its services, and current offers, you may at any time visit Winum.
